ServiceSense
End-to-End Service Request Management and SLA Resolution
ServiceSense bridges facility occupants, machine operators, and maintenance desks. Streamline service intake, automate triage and categorization, enforce resolution SLAs, and maintain continuous stakeholder communication.
Engineered for operational precision and compliance
Designed to operate within approved enterprise policies, providing verifiable records and continuous auditability.
Multichannel Request Intake
Capture service requests via QR code scans, web portals, email, and mobile apps with automated location detection.
Intelligent Triage and Routing
Classify incoming tickets by urgency, asset criticality, and trade, then route to the designated response group.
SLA Tracking and Escalation
Monitor response time and resolution countdowns, automatically escalating tickets approaching breach thresholds.
Occupant Feedback Loop
Send completion notifications and automated satisfaction pulse surveys upon work order sign-off.
Core Operations
ServiceSense operates within the "Operational foundation" layer, connecting seamlessly with the wider Optruss ecosystem.
Deploy ServiceSense across your operations.
Connect with our engineering team to review technical architecture, schedule a live demo, or initiate a guided pilot.